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FAQs

Your questions, Our answers

Is this product tested on animals?

We pride ourselves in our product being 100% PETA approved. You can also be assured our product does not contain any sulfate or parabens. Healthy ingredients = healthy skin!

Does your product expire?

Our Skin Like Summer: Super Hydrating Mask has a 12-month expiration period from when you first open the product. We recommend keeping it cool and out of direct sunlight, keeping your mask fresher for longer!

How do I apply the mask?

Using your fingertips apply a thin, even layer to a cleansed face. You can use this product under and over your eye area. For best results, gently massage and leave on for 10 minutes to hydrate your skin. There is no need to rinse, however, if you want to rinse we recommend you using a warm towel and blot your face.

Do you allow refunds & returns?

We offer a 100% money back guarantee on unopened tubes. If you have changed your mind about your order just let us know by emailing info@glowlixir.com and we will provide a full refund as soon as possible.

Which forms of payment do you accept?

We accept American Express, Visa, MasterCard and Paypal. If you are interested in paying in instalments, please enquire about our Klarna service on info@glowlixir.com

Is there a shipping cost?

We offer FREE UK standard delivery. Other prices can be seen on the Refund, Returns & Shipping page.

How long will it take for my order to arrive?

This is dependent on your location and type of shipping you select; please see Refund, Returns & Shipping for a comprehensive breakdown.

My order hasn’t arrived yet. Where can I track this?

Please email info@glowlixir.com with your confirmation email number and we will be glad to assist you.

Does Glowlixir ensure product safety testing?

One of our top priorities here at Glowlixir is providing consumer safety and ensuring healthy ingredients for the best result. We have rigorously worked with industry leading experts to ensure the safety of the product without harming any animals and of course, keeping our ingredients natural and effective.

Where can I purchase Glowlixir?

Currently you can purchase our innovative new mask on our website, in retail stores and pharmacies in UAE, Saudi Arabia, and Qatar. Keep an eye out as we will be supplying some of your favourite retail stores soon!

My product has arrived damaged. What can I do?

In the case of damaged products please take photos and make note of this immediately. Email info@glowlixir.com with your order number and the above details and we will investigate and provide you with a satisfactory solution.