Terms & Conditions
Glowlixir Ltd is a UK-registered company (12120072). Our Contact details can be found listed under the 'Contact Us’ section of the Site. Glowlixir Ltd reserves the right to alter or change these terms without giving prior notice, and it is the website user’s job to review any changes should they be made. You should carefully check this section before purchasing any product through this website. The last time these Terms and Conditions were altered was on the 18th November, 2021.
Our products are sold via the following distribution and fulfilment centres;
Unit 11 Elder Court,
Accessing, browsing, or otherwise using this Site indicates a complete and disclosed Agreement to ALL the Terms and Conditions in this Agreement, so please read this Agreement carefully before proceeding or purchasing.
You warrant and constitute that you are at least 18 years of age or are visiting the website under the supervision and guidance of a parent or guardian.
Subject to the T&Cs of this Agreement, we hereby grant you a limited, revocable and non-exclusive license to access and peruse the website by displaying it on your browser for the purpose of shopping and purchasing personal items sold on the Site and not for any commercial use or usage of behalf of any third party, unless explicitly discussed and negotiated with us in advance and prior to sale.
Usage of this platform, except as permitted in the paragraph above, you may not reproduce, distribute, display, sell, lease, transmit, modify, reverse-engineer, disassemble or otherwise exploit this Site or any section of it unless permitted by us prior to writing. You may not use any of the information provided on this Site to benefit another business, commercial or personal unless explicitly permitted through us. We reserve the right to refuse service, terminate and delete accounts and/or cancel orders at its discretion, including, without limitations, if we believe that the consumer conduct violates applicable laws or is harmful to our interests.
You shall not distribute, upload to, or otherwise publish or edit via this website any existing content, shared information or any other material that (1) violates or infringes the copyrights, trademarks, or any other commercial misuse of material for monetary or personal gain, or proprietary rights of any individual (2) Threatening, defamatory, indecent, pornographic, homophobic, transphobic or racist comments will not be tolerated and could give rise to any civil or criminal liability under the United Kingdom jurisdiction, or international law, which could lead to prosecution and imprisonment and (3) includes any viruses, traps or trojan horses or any other harmful software or coding properties.
Content shared on this platform is solely for informational purposes. You are responsible for consulting a licenced General Practitioner or qualified healthcare professional for advice, diagnosis, and treatments for any health-related conditions. Reviews, comments, and opinions expressed on this Site are individual expressions and may not reflect our opinions.
You may be assigned a password and account identification to enable access to and use certain portions of this Site. Each time you use a password or ID, you will be deemed to be authorised to access and use the Site in a manner following the Terms and Conditions of this Agreement. We have no obligation to investigate the authorisation or source of any such access to the Site. You will solely be in this account and solely responsible for all access. Use this Site by anyone using the password and ID originally signed to you whether such access is authorised by you, including and without any limitations, all communication and transmissions through such access or use. Security and confidentiality are your responsibility.
Reviews, Expressions or Opinions
Except as otherwise stated in this Agreement or on the website, anything that you choose to submit or post to the Site or any of its affiliate platforms, including without limitations, comment reviews, photographs, testimonials, techniques, questions, commentary, or any other content, is and will be treated as non-confidential. We shall have royalty-free, international, irrevocable, and transferable rights to use under the Fair Usage Act. This content can be copied, distributed, published, adapted, and transmitted by any means we deem fit. All Review style content left by customers shall automatically become our exclusive property and shall not be returned to you unless agreed upon by us.
Additionally, when you post this content style to the Site, you grant permission and the right to use that name submitted with the content. You warrant and understand that this is fair usage, and should the name be required for usage, it is now our property to do so. This usage will not result in any harm or infringement for the third party unless it breaks T&C's conduct, as previously stated. Should we see fit, we can edit or remove any submissions for any reason and at any time.
All copywriting, text, photographs, buttons, video/audio clips, animations, and any other display (collectively 'Our Content') belongs exclusively to Glowlixir Ltd and our affiliates. The content's assembly, construction, and arrangement through this website belong solely to Glowlixir Ltd and our affiliates. This also includes software, content compilation, and other means of marketing via Glowlixir Ltd. This is all protected by the United Kingdom and International Copyright Laws. Glowlixir, #SKINLIKESUMMER (design), logo, colour scheme, slogan and trade or words are all copyrighted to Glowlixir Ltd. The use of any of this content without permission from us in writing is strictly prohibited. You may not use any of this content or information without directly consulting us and gaining written authorisation to do so. Failure to comply with this protocol can and will lead to legal action.
Ordering and Purchasing
Corona Virus Update & BREXIT-
Local deliveries can take up to 30 days due to Courier staff shortages.
International deliveries may take longer due to flight restrictions in certain countries. Please check with your local post office before placing your order. We do not have any control over this.
When purchasing from our Site, you must closely follow the instructions on the Site as to how to carry out the order and to make changes to your future order before you submit and purchase. The product's price will be shown in the Cart before check-out and can only be altered via a valid code or affiliate link. The price advertised includes VAT for any conversion rates and currencies. You will pay for the product in full via a debit or credit card, PayPal, or Klarna assist; however, no shipment will be processed until payment is made. Failure to retrieve payment will result in a cancellation, and the order will not be authorised.
If you are asked for details from card payment, you must be fully entitled to use that card and account. Said card must have sufficient funds to cover the proposed price/payment to us. You undertake that all details provided to us for purchase will be correct, that the credit/debit card or account used is your own, and that there is sufficient funding for the product in the desired payment method. We reserve the right to obtain validation of your payment details before providing you with the product. When you place an order on the Site, you agree to the latest Terms and Conditions at the date of order submission. It is your responsibility to review and comply with the present T&Cs.
We are only obligated to supply your order with success once it has been accepted via your chosen payment method. Unless you receive an email letter or acknowledgement of order acceptance, the charge is void and does not constitute the Confirmation Order. In your confirmation email letter/acknowledgement, you will receive an order reference number with details of your purchase. We advise that you keep this email for confirmation should any issues arise. After successful payment and confirmation of the order, a contract will be legally bound in which we must supply the product you have ordered. When the order has been successfully reviewed, you will receive a dispatch email with a link to track your order via the Site. This will have a unique track number, so it is advised to keep this email. Should any shipping issues arise, contact firstname.lastname@example.org , and any queries or concerns will be dealt with there.
Standard UK shipping is £5.00. The estimated delivery time in the UK with standard shipping is 2-3 business days. UK express shipping delivery is £10 and can take 1-2 business days. International Express delivery is based upon country, and please refer to the shipping policy for price and delivery times. This is subject to change if/when we see fit. Please keep up to date with T&Cs for more shipping information.
We are not liable for international orders where you are charged a customs fee, as your home country regulates this.
Your duty and responsibility are to ensure you track your delivery once despatched and ensure you collect your item. You will be provided with a tracking number via email. Couriers will provide you with alternative arrangements if your initial delivery is unsuccessful. It is your responsibility to ensure you contact your local courier and make arrangements for safe delivery. If you have not collected your item beyond the holding period, this varies from courier to courier; it will be returned to us. If your order has been missed and redelivery has been arranged and missed for a second time, it will be returned to us. If a re-delivery is needed, this will be chargeable.
Items returned to our fulfilment centre beyond the holding period are deemed refundable. However, due to unwanted shipping costs, you will be debited the shipping costs from your refund to cover this.
Product Faults/Manufacturers Defects
We are passionate about our hair mask product and all other products soon joining this line. We want you to have the best experience possible, so we will replace damaged products if you return them within 30 days of purchase. Please get in touch with us at: email@example.com to find out how to send these products back to the nearest fulfilment/distribution centre, and we will process the replacement after we receive this.
Please note that we will only replace any damaged products sent out due to damages caused by our fulfilment centre. We have a rigorous inspection process to ensure you receive our product in the best condition. We are not liable for any damages caused by external couriers; this does not require a refund, and we advise you to contact your local courier if this occurs.
In addition to any other legal or acquisitional purposes, we may, without prior notice, terminate your Agreement and revoke any/all your rights granted under this Agreement. Upon said termination, you will immediately cease all access to and usage of the Site. Additionally, in any other scenario we deem to break the contract, T&Cs will immediately revoke all password and account identification issued. You will be denied access to and use within the Site as a whole.
International orders may be subject to a customs charge, and please check with your country's guidelines and customs regulations. We cannot be held liable for paying these charges.
This website operates and is accessible from anywhere in the world. There are no issues with shipping internationally to any country, so we are available everywhere. Please allow more time for international orders to arrive. This being said, you are responsible for your local laws and comply with the regulations of your residency. We are not liable for this, so you must research this for yourself before purchasing a product. Once the product is shipped internationally and you receive a dispatch email, it is no longer our product to track. You are responsible for overseeing via the tracking email and unique track number.
Ingredients are clearly labelled on the product, so any allergens or reactions caused are not a liability to the company. It is liable to yourself. Please see the ingredients list for a thorough analysis of our ingredients and discuss with your dermatologist/qualified healthcare provider before purchase.
This website could contain links to other internet sites owned and operated by third parties. You acknowledge that we are not responsible for the operation or content located via these sites. We are a unique brand and care about our customers, so if you feel any content could be considered owned by someone else, please get in touch with firstname.lastname@example.org with your concerns.
Please send any questions or comments regarding this website to Glowlixir Ltd (Unit 5 Cunningham Court, Lions Drive, Blackburn BB1 2QX).
Skin is unique, and every person has a different skin type, so the results may vary from customer to customer. While Glowlixir has a top-of-the-range formula and 94% of current users support the brand, we will not be held responsible for results being sub-par to expectations, and this does not deem a refund.
DEFINITIONS AND INTERPRETATION
collectively all information that you submit to Glowlixir Ltd via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;
a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies);
Data Protection Laws
any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK;
the General Data Protection Regulation (EU) 2016/679;
GLOWLIXIR LTD , or us
GLOWLIXIR LTD , a company incorporated in England and Wales with registered number 11678751 whose registered office is at 'Unit 5 Cunningham Court, Lions Drive, Blackburn BB1 2QX'.
UK and EU Cookie Law
the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;
User or you
any third party that accesses the Website and is not either (i) employed by GLOWLIXIR LTD and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to GLOWLIXIR LTD and accessing the Website in connection with the provision of such services; and
the website that you are currently using, glowlixir.com, and any sub-domains of this site unless expressly excluded by their own terms and conditions.
the singular includes the plural and vice versa;
a reference to a person includes firms, companies, government entities, trusts and partnerships;
"including" is understood to mean "including without limitation";
reference to any statutory provision includes any modification or amendment of it;
For purposes of the applicable Data Protection Laws, GLOWLIXIR LTD is the "data controller". This means that GLOWLIXIR LTD determines the purposes for which, and the manner in which, your Data is processed.
We may collect the following Data, which includes personal Data, from you:
contact Information such as email addresses and telephone numbers;
demographic information such as postcode, preferences and interests;
IP address (automatically collected);
HOW WE COLLECT DATA
We collect Data in the following ways:
data is given to us by you;
data is received from other sources; and
data is collected automatically.
DATA THAT IS GIVEN TO US BY YOU
GLOWLIXIR LTD will collect your Data in a number of ways, for example:
when you contact us through the Website, by telephone, post, e-mail or through any other means;
when you register with us and set up an account to receive our products/services;
DATA THAT IS RECEIVED FROM THIRD PARTIES
GLOWLIXIR LTD will receive Data about you from the following third parties:
DATA THAT IS COLLECTED AUTOMATICALLY
To the extent that you access the Website, we will collect your Data automatically, for example:
we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed "Cookies".
OUR USE OF DATA
Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
internal record keeping;
improvement of our products / services;
transmission by email of marketing materials that may be of interest to you;
contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Website;
We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed "Your rights" below).
For the delivery of direct marketing to you via e-mail, we'll need your consent, whether via an opt-in or soft-opt-in:
soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under "soft opt-in" consent, we will take your consent as given unless you opt-out.
for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we'll provide.
if you are not satisfied about our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed "Your rights" below.
When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
We may use your Data to show you GLOWLIXIR LTD adverts and other content on other websites. If you do not want us to use your data to show you GLOWLIXIR LTD adverts and other content on other websites, please turn off the relevant cookies (please refer to the section headed "Cookies" below).
WHO WE SHARE DATA WITH
We may share your Data with the following groups of people for the following reasons:
our employees, agents and/or professional advisors - to optimise the customer journey and online experience. ;
third party service providers who provide services to us which require the processing of personal data - To ensure a seamless e-commerce service with full regulatory checks. ;
third party payment providers who process payments made over the Website - To ensure a seamless e-commerce service with full regulatory checks. ;
KEEPING DATA SECURE
We will use technical and organisational measures to safeguard your Data, for example:
access to your account is controlled by a password and a user name that is unique to you.
we store your Data on secure servers.
We are certified to ISO 27001. This family of standards helps us manage your Data and keep it secure.
Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: email@example.com.
If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.
You have the following rights in relation to your Data:
Right to access - the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is "manifestly unfounded or excessive." Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
Right to correct - the right to have your Data rectified if it is inaccurate or incomplete.
Right to erase - the right to request that we delete or remove your Data from our systems.
Right to restrict our use of your Data - the right to "block" us from using your Data or limit the way in which we can use it.
Right to data portability - the right to request that we move, copy or transfer your Data.
Right to object - the right to object to our use of your Data including where we use it for our legitimate interests.
To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: firstname.lastname@example.org.
If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found on their website at https://ico.org.uk/.
It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.
LINKS TO OTHER WEBSITES
CHANGES OF BUSINESS OWNERSHIP AND CONTROL
We may also disclose Data to a prospective purchaser of our business or any part of it.
In the above instances, we will take steps with the aim of ensuring your privacy is protected.
All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling GLOWLIXIR LTD to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.
This Website may place the following Cookies:
Type of Cookie
They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
You can find a list of Cookies that we use in the Cookies Schedule.
You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.
You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.
It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.
Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.
You may contact GLOWLIXIR LTD by email at email@example.com.
03 July 2019
Below is a list of the cookies that we use. We have tried to ensure this is complete and up to date, but if you think that we have missed a cookie or there is any discrepancy, please let us know.
We use the following analytical/performance cookies:
Description of Cookie
We use the following targeting cookies:
Description of Cookie